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Order Support
To Order By Telephone:
You can place your order by telephone by calling our Customer Service at 1-855-242-0011.
Customer service is open between 8:00 am and 5:00 pm Pacific Standard Time, Monday - Friday. We accept VISA, MasterCard, and American Express.
To Order by Email
Email: orders@teknova.com
To Order Using Visa, Mastercard, or American Express:
Please supply the following information: Name of the cardholder, account number, expiration date, and security code.
Effective Jan 1, 2015
There will be an International Bank Processing Fee of $20.00 for orders under $300.00.
Handling Charges
Any items that require dry ice will be charged a dry ice fee of $35.00 per order and any items considered hazardous will be charged $45.00 for the 1st box and 27.50 each additional box.
Custom Manufacturing
Teknova provides custom manufacturing services for both research and commercial applications. Bulk packaging and custom formatting are available. OEM packaging and private labeling services are offered for commercial applications. Our capabilities include bottling, vialing, kit assembly, etc... Please contact us for further information at quotes@teknova.com
Shipping
Orders will be shipped within 24 hours of receipt of the order unless otherwise notified. All shipments are sent F.O.B. point of origin. Freight and handling charges are prepaid and added to the invoice as a separate item. If you wish to use your own courier account number or specify method of shipment. Please add note to the order comments section.
Certificates of Analysis
Certificates of Analysis are available for all of our products. For some products we do not include a Certificate of Analysis with the order but we will be happy to furnish one upon request. For OEM and custom orders all batch documentation is available to satisfy regulatory and quality standard requirements. To request a certificates of analysis click here
Safety Data Sheets
An SDS will be provided as required by OSHA's Hazard Communication Standard. If an SDS is needed prior to shipment of a product, or in case of an emergency, please contact our Technical Services Department at 831-637-1100. To request a SDS click here
Contacts
Corporate Address 2290 Bert Dr. Hollister, CA 95023 Phone: 1-855-242-0011 Fax: 831-637-2355 info@teknova.com
Ordering Information
Phone: Toll free 1-855-242-0011. Phone Hours: 8am-5pm PST Fax: (831) 637-2355 Email: orders@teknova.com For information regarding quotes, and custom formulation requests. Please email quotes@teknova.com or call 1-855-242-0011 For information regarding sales, and order information. Please email sales@teknova.com or call 1-855-242-0011 For Technical information. Please email info@teknova.com or call 1-855-242-0011
Inspection and Returns
Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Service Department of any claims for shortages, defects or damages. If you fail to so notify us within three days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Our Customer Service Department and a return authorization number given to you prior to the return of goods must approve authorization for all product returns. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 10% or $25 (whichever is greater) shall be charges on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 20 days after your receipt of the goods.